Returns and Exchanges Policy | Orova
At Orova, we are committed to ensuring customer satisfaction and providing a safe, convenient shopping experience. That is why we have established a clear returns and exchanges policy to protect your rights whenever you need assistance.

2. Returns

• You may request to return a product within 7 business days of receiving your order, provided that the following conditions are met:
  – The product must be unused, unopened, and free from any tampering.The product must be returned in its original condition, including all labels, packaging, and accompanying accessories.
  – The original purchase invoice or order number must be provided when submitting a return request.
  How to Request a Return
  – Contact us through our customer service number to submit your return request.
  – Our team will review your request and provide instructions for returning the product.
  – Once the product has been received and inspected, the return will be processed and the amount paid will be refunded within 14 business days.

2. Exchanges

• You may request an exchange within 7 business days of receiving your order, subject to the following conditions:
  – The product must be unused and returned in its original condition, including its original packaging and labels.
  – The product must be eligible for exchange for an item of the same type or of comparable value.
  – The original purchase invoice or order number must be provided when submitting an exchange request.

How to Request an Exchange

1. 1. Contact us through our customer service number to submit your exchange request.
   2. Our team will confirm the availability of the replacement product and provide return instructions.
   3. Once the product has been received and inspected, the replacement product will be sent within 14 business days.

3. Products That Cannot Be Returned or Exchanged

• Products that have been used, opened, or tampered with.
• Products purchased as part of special offers or promotions that were clearly stated as non-returnable.
• Personal care and makeup products where the protective seal has been broken or the product has been tampered with.

4. Shipping and Responsibility

• The customer is responsible for the cost of returning products unless the return is due to an error by Orova or damage to the product during shipping.
• We recommend packaging the product securely to prevent any damage during the return process.
• Orova is not responsible for any damage to the product during shipping if the packaging instructions are not followed.

5. Contact Us

• If you have any questions about our returns or exchanges policy, you can contact us through the contact channels listed on our store.